Privacy Policy

1. Information collected

• Information you provide: your name, email address, phone number, organization, and event or rental details. These may include dates, venue, guest count, equipment, staffing, budget, and notes you choose to submit.
• Chat information: the intake details and messages you send to our AI event-planning assistant, including information used to prepare an inquiry for our team.
• Newsletter information: your email address, subscription status, and signup date.
• Technical and activity information: website and service providers may receive your IP address, browser and device information, pages requested, referral or advertising identifiers, and interactions such as a completed inquiry.

Please do not include payment card numbers, passwords, government identification numbers, medical information, or other sensitive personal information in our forms or chat. Only provide another person's information if you have authority to share it.

2. How information is used

We use information to respond to inquiries, understand event requirements, prepare quotes, coordinate rentals and staffing, match requests with customer records, and communicate about requested services. We also use it to manage newsletter subscriptions, maintain website functionality and security, troubleshoot problems, and measure advertising performance.

Signing up for the newsletter requests marketing emails. Submitting a service inquiry allows our team to respond to that inquiry; it is separate from the newsletter signup.

3. Service providers and disclosures

Information is processed through providers that support these functions:

• Hosting and storage: OpenAI Sites and Cloudflare support delivery of the website and storage of submitted requests and subscriptions.
• AI assistant: intake information and chat messages are sent to OpenAI to generate follow-up questions and organize your request. Completed lead details may be saved for our team, including before you separately submit the final inquiry. The assistant does not confirm prices or availability.
• Customer and rental management: Current RMS may receive inquiry and contact information to find or create customer records and manage service requests.
• Email and subscriptions: Mailchimp services support email delivery and, when connected, newsletter subscription management.
• Advertising: Google receives activity information through the Google Ads tag to measure advertising and conversions.

Information may also be disclosed where necessary to comply with applicable law, respond to lawful requests, or protect rights and prevent fraud or abuse. Third-party websites and services have their own privacy practices.

4. Cookies, browser storage, and external content

Our website uses Google Ads conversion tracking. Google may use cookies and similar technologies to connect website activity with advertising interactions. See how Google uses information from sites that use its services and Google My Ad Center for advertising controls.

Browser session storage remembers whether you have seen our introductory animation. Pages also load resources such as fonts, images, and Instagram media from external providers, which receive technical information when your browser requests that content. Clicking a social link takes you to a service governed by its own privacy policy.

You can block or delete cookies and site storage through your browser settings. Some features or measurement may be affected. Changing Google advertising preferences does not necessarily stop all measurement or cookies.

5. Your choices and privacy requests

You can choose not to submit information, though we may need contact and event details to respond to a request. To stop marketing emails, use the unsubscribe link in a marketing email or contact us. Service-related replies may still be necessary.

Depending on where you live and which laws apply, you may have rights to access, correct, delete, or obtain a copy of personal information, and to opt out of certain sales, targeted advertising, or profiling. To submit a request, email or call us using the details below. Please identify the information or activity involved; we may need to verify your identity before acting.

If we decline a request, you may ask us to review that decision by contacting the same address with "Privacy appeal" in the subject. Where applicable, you can also contact your state privacy regulator, including the Texas Attorney General. We will handle requests according to applicable law.

6. Retention and security

Retention depends on the purpose of the record, ongoing service needs, legal and accounting requirements, and resolving disputes. Website databases, email systems, customer-management services, and provider backups may hold separate copies. Contact us to request deletion or information about a particular record.

No internet transmission or storage system can be guaranteed completely secure. Avoid sending sensitive information through general website forms, chat, or email.

7. Children and visitors outside the United States

This website is intended for people arranging professional event services, not children under 13. If you believe a child has submitted personal information, contact us so we can review and address it. We operate in the United States, and service providers may process information in other countries with different privacy laws.

8. Changes to this policy

We may update this policy as our website or practices change. The date above identifies the latest revision.

9. Contact us